Discover how Valley Bank revolutionized its Anti-Money Laundering (AML) approach using Refine Intelligence’s Digital Customer Outreach. Facing a surge in AML alerts and a lengthy manual RFI process, Valley Bank embraced Refine’s Digital Customer Outreach to significantly reduce customer friction and easily scale its AML operations. This case study illustrates the transformative journey from a time-consuming, inconsistent manual process to a streamlined, digital customer outreach system, resulting in faster resolutions, higher completion rates, and positive customer sentiment.
